CSI Class

Cross-Connection Control Institute offers the Customer Service Inspector (CSI) course approved by the Texas Commission on Environmental Quality (TCEQ). This course is designed for water utility employees who perform customer service inspections as part of a utility's cross-connection control program.

Customer Service Inspector (CSI) — Initial License Course

16 Hours

This TCEQ-approved course prepares students to obtain their Customer Service Inspector (CSI) license. Customer Service Inspectors are responsible for inspecting water customers' premises to identify cross-connections and ensure proper backflow protection is in place. The course covers Texas rules and regulations, inspection procedures, hazard assessment, and proper documentation.

Topics Covered

Introduction to cross-connection control and its importance
TCEQ rules and regulations governing CSI activities
Types of cross-connections and associated hazards
Identifying and classifying water use hazards
Proper backflow prevention assembly selection
Inspection procedures and techniques
Documentation and reporting requirements
Customer communication and education

Upon successful completion, students are eligible to sit for the TCEQ Customer Service Inspector (CSI) licensing examination.

CSI Continuing Education — Rules and Regulations Update

4 Hours

This continuing education course keeps licensed Customer Service Inspectors current with the latest TCEQ rules, regulations, and best practices related to cross-connection control and customer service inspections.

Topics Covered

Updates to TCEQ rules and regulations
Changes in cross-connection control requirements
Review of inspection documentation standards
Case studies and practical application

Approved for 4 hours of TCEQ CSI Continuing Education credit.

CSI Continuing Education — Hazard Assessment and Inspection Techniques

4 Hours

This continuing education course focuses on advanced hazard assessment skills and refined inspection techniques for Customer Service Inspectors. Students review methods for identifying cross-connections in a variety of commercial, industrial, and residential settings.

Topics Covered

Advanced hazard assessment methodologies
Identifying cross-connections in commercial and industrial settings
Residential inspection best practices
Proper assembly selection for identified hazards
Effective documentation and follow-up procedures

Approved for 4 hours of TCEQ CSI Continuing Education credit.

For course schedules, registration, and pricing, please contact us.